We have our own fleet, our own technicians and the best equipments there is.
On-site Tech Support
Our tech support team deals with all notification diligently, reducing the time response to a minimum. If it is required, one of our tech support representatives will go to the client’s premesis and deal with the issue at hand.
Tele-Diagnosis
Our tech support can log remotely to our clients production line and see what the problem may be. 90% of the times our tech support team receives calls about minor issues that are easy to fix. With telediagnóstico the tech support representative does not have to go to the actual site, but log remotely and fix the problem. Is that simple.
Benefits:
- Shortest time response to an issue
- Accurate diagnosis and follow-up
- Tech support annual program
- Pre-campaign service
- Remote updates
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